Regional Team Lead

Spring Hill, Lenexa, Olathe, Gardner, Overland Park, KS

Full Time

Mid Level

🌟 Regional Team Lead

📍 Full-Time
💵 Compensation: $71,000 - $81,000 base salary

At Imagine IT, we’re more than just a hybrid, multi-state team—we’re a connected community grounded in people and purpose. Our culture, values, and how we show up for one another make this place special. From team events and company-provided meals to peer recognition and birthday bucks, we believe your work should be both rewarding and meaningful.

We’re excited to open an opportunity for a Regional Team Lead—a key role focused on supporting and elevating our frontline service teams. This role is ideal for someone who thrives in a fast-paced, client-focused environment and enjoys being a technical resource, problem-solver, and collaborator. You’ll help improve service delivery, strengthen partner outcomes, and foster a culture of communication and continuous improvement.

🧠 What You'll Do

Provide Technical Guidance:
Offer hands-on support to regional teams, assisting with troubleshooting, best practices, and technical decision-making.

Support Escalations:
Serve as an escalation point for technical issues and assist in resolving support tickets in line with SLAs.

Optimize Service Delivery:
Monitor operational performance, identify inefficiencies, and recommend improvements to enhance the client experience.

Strengthen Partner Relationships:
Build and maintain strong technical relationships with partners, serving as a trusted point of contact for issues and insights.

Promote Operational Standards:
Support adherence to safety, regulatory requirements, and company best practices.

Enhance Technical Capability:
Help deliver training, contribute to documentation, and stay current on emerging technologies and industry trends.

Support Team Development :
Provide informal mentorship and day-to-day technical support to junior team members without direct management responsibility.

🎯 What You Bring

Bachelor’s degree or equivalent experience in a technical, leadership, or systems-related field
2+ years in a technical or engineering support role
Proficiency with industry-standard tools, software, and systems
Strong understanding of operating systems, networking, and security protocols
Familiarity with ticketing systems and support workflows (SLA and time-to-resolution fundamentals)

💰 Compensation & Benefits

Base Salary Range: $71,000–$81,000
This reflects our good faith estimate based on market data and internal equity. Final compensation will be based on experience and qualifications.

Total Rewards Include:

Medical, dental, and vision coverage
Health Savings Account (HSA) eligibility
Company-paid life, accident, and ID theft protection
401k with company match
16 days Paid Time Off (PTO)
Monthly internet + cell phone allowance
Peer recognition & “Birthday Bucks”
Flexible remote scheduling
Professional development support
Company-sponsored team events

🚀 Why Imagine IT?

At Imagine IT, you’ll help deliver confidence through technology. Our mission-driven culture values people, performance, and progress. As a Regional Team Lead, you’ll play an important role in strengthening service quality, elevating technical capability, and contributing to partner success.

We believe in investing in our people, recognizing your contributions, and supporting your growth every step of the way.

Ready to make an impact in a company redefining service excellence?
Apply now and let’s grow—together.

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