Regional Team Lead

Spring Hill, KS

Full Time

Mid Level

🌟 Regional Team Lead
📍 Full-Time
💵 Compensation: $71,000 - $81,000 base salary

At Imagine IT, we’re more than just a hybrid, multi-state team—we’re a connected community grounded in people and purpose. Our culture, values, and how we show up for one another are a core part of what makes this place special. From team events and company-provided meals to peer recognition and birthday bucks, we believe your work should be both rewarding and meaningful.

We’re excited to open an opportunity for a Regional Team Lead—a key role focused on supporting and elevating our frontline service teams. This internal leadership opportunity is ideal for someone who thrives in a fast-paced, client-focused environment and is ready to take the next step in people leadership. You’ll help drive performance, strengthen partner outcomes, and foster a culture of collaboration, accountability, and continuous improvement.

🧠 What You'll Do:

Lead and Mentor: Provide hands-on leadership and technical guidance to regional teams, aligning them with company goals, safety standards, and best practices.
Support Escalations: Act as a key escalation point for technical issues and assist in resolving support tickets in line with SLAs.
Optimize Service Delivery: Monitor operational performance, improve service efficiency, and ensure exceptional experiences for our client partners.
Strengthen Partner Relationships: Build and maintain strong technical relationships with partners, acting as a trusted point of contact.
Drive Operational Excellence: Manage personnel and resources effectively, ensure compliance with safety and regulatory standards, and promote best practices.
Enhance Technical Capability: Deliver training programs, document processes and solutions, and stay current on emerging technologies and trends.
Elevate Team Performance: Actively mentor junior team members and support their technical and professional development.

🎯 What You Bring:

Bachelor’s degree or equivalent experience in a technical, leadership, or management-related field.
2+ years of experience in a technical or engineering support role.
Proficiency with industry-standard tools, software, and systems.
Solid understanding of operating systems, networking, and security protocols.
Familiarity with ticketing systems and support workflows (including SLA and time-to-resolution fundamentals).

💰 Compensation & Benefits
Base Salary Range: $71,000–$81,000
This reflects our good faith estimate of the base salary range for this position, based on market data and internal equity. Final compensation will be determined by experience and qualifications.

Total Rewards Include:

Medical, dental, and vision coverage
Health Savings Account (HSA) eligibility
Company-paid life, accident, and ID theft protection
401k with company match
16 days Paid Time Off (PTO)
Monthly internet + cell phone allowance
Peer recognition & “Birthday Bucks” program
Flexible remote scheduling
Professional development support
Company-sponsored team events

🚀 Why Imagine IT?
At Imagine IT, you’ll lead a team that delivers confidence through technology. Our mission-driven culture values people, performance, and progress. As a Regional Team Lead, you’ll have the opportunity to make a real impact—driving operational excellence, empowering your team, and building lasting client relationships.

We believe in investing in our people, recognizing your contributions, and supporting your growth every step of the way.

Ready to lead with purpose at a company that’s redefining service excellence?
Apply now and let’s grow—together.

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Regional Team Lead

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