IT Triage Specialist

Holland MI, Sterling, Wichita, or Garden City KS, Bloomington, MN

Full Time

Entry Level

🌟🌟 IT Triage Specialist
📍 Full-Time - Bloomington, MN; Sterling, Garden City, or Wichita KS; Holland, MI
💵 Compensation: $40,000–$50,000 base salary

At Imagine IT, we’re more than a hybrid, multi-state team—we’re a connected community that leads with people and purpose. We take pride in our culture, values, and how we show up for each other. From peer recognition programs and team celebrations to company-provided meals and birthday bucks, we believe work should be both meaningful and enjoyable.

We’re looking for a detail-oriented and empathetic IT Triage Specialist to be the first line of support for our users experiencing technical issues. This entry-level role is critical to keeping our IT operations running smoothly. You’ll be prioritizing support requests, gathering key details, and ensuring each issue gets routed to the right team—all while delivering a world-class support experience.

🧠 What You'll Do

Respond to incoming IT support requests via phone, email, and ticketing system
Quickly assess issue urgency and impact to prioritize accordingly
Gather clear, detailed information to help technical teams resolve issues efficiently
Create, update, and manage support tickets, ensuring documentation is thorough and accurate
Keep users informed on ticket progress and resolution timelines
Reset passwords and manage account creation/termination
Identify trends in support requests to recommend process improvements
Maintain and update internal documentation and knowledge base articles
Provide empathetic and effective customer service during each interaction

🎯 What You Bring

0–2 years of experience in IT support or customer service
High school diploma or equivalent (Associate’s degree or IT certification a plus!)
Strong communication skills—both written and verbal
Ability to multitask, stay organized, and remain calm under pressure
Curiosity, a problem-solving mindset, and a passion for helping people
Familiarity with basic IT systems, software, and hardware concepts

💰 Compensation & Benefits
Base Salary Range: $40,000–$50,000
This reflects our good faith estimate of the base salary range for this position, based on market data and internal equity. Final compensation will be determined by experience and qualifications.

Total Rewards Include:

Medical, dental, and vision coverage
HSA eligibility
Company-paid life, accident, and identity theft protection
401k with company match
16 days Paid Time Off (PTO)
Monthly internet + cell phone allowance
Peer recognition & “Birthday Bucks” program
Flexible remote scheduling
Professional development support
Company-sponsored team events

🚀 Why Imagine IT?
You'll be part of a passionate and collaborative team that values integrity, innovation, and growth. As an IT Triage Specialist, you’re not just answering tickets—you’re building relationships, improving systems, and helping people do their best work through reliable technology.

We invest in your growth, celebrate your wins, and support your development every step of the way.

Ready to kickstart your IT career at a company that’s as real and honest as you are?
Apply now and let’s grow—together.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you legally authorized to work in the United States?*

Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?*

Full Legal Name (please include middle name-if applicable):*

Imagine IT is an Equal Opportunity Employer and fully subscribes to the principals of Equal Employment Opportunity. Applicants and/or employees are considered for hire, promotion and job status, without regard to race, color, religion, creed, sex, marital status, national origin, age, physical or mental disability.

I certify that my answers on the Imagine IT Employment Application are true and complete to the best of my knowledge.
If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.* I acknowledge that I have read and agree to the statement above.

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

IT Triage Specialist

Apply for this position